This Privacy Policy explains how Sampson Mordan & Co.® collects, uses and protects personal information when you use our website, contact us or place an order.

1. Who We Are

Sampson Mordan & Co.® is a British jeweller and silversmith concerned with jewellery, silver, objects, gentlemen’s accessories, restoration and works of use.

Correspondence address:
Sampson Mordan & Co.
PO Box 458
Beckenham
Kent
BR3 9FN
United Kingdom

Email: info@roberts-and-co.com

Legal operator: The Company of Extraordinary Companies, trading as Sampson Mordan & Co.®.

2. Information We Collect

We may collect the following information:

• Name and contact details.
• Billing and shipping addresses.
• Email address and telephone number.
• Order details and purchase history.
• Payment confirmation details, although full card details are processed by secure payment providers and are not stored by us.
• Messages, enquiries and correspondence.
• Marketing preferences, where you choose to receive updates.
• Website usage information, including cookies and analytics data where permitted.

3. How We Use Personal Information

We use personal information to:

• Process and fulfil orders.
• Arrange shipping, returns, refunds and client care.
• Respond to enquiries and appointment requests.
• Maintain business, tax and accounting records.
• Improve our website, services and client experience.
• Send marketing communications where permitted.
• Protect the website, prevent fraud and maintain security.
• Comply with legal and regulatory obligations.

4. Lawful Bases

We process personal information where it is necessary for one or more of the following reasons:

• Contract: to process orders, provide goods and manage returns or client care.
• Legal obligation: to maintain records and comply with legal, tax and regulatory duties.
• Legitimate interests: to operate, protect and improve our business, website and services.
• Consent: for certain marketing communications and non-essential cookies where required.

5. Who We Share Information With

We may share personal information with trusted service providers where necessary, including:

• Payment processors.
• Shipping and delivery providers.
• Website, hosting and ecommerce service providers.
• Email and client communication providers.
• Analytics providers, where permitted.
• Professional advisers, including accountants and legal advisers.
• Public authorities where required by law.

We do not sell personal information.

6. International Transfers

Some service providers may process personal information outside the United Kingdom. Where this happens, appropriate safeguards will be used where required by data protection law.

7. How Long We Keep Information

We keep personal information only for as long as necessary for the purpose for which it was collected, including order fulfilment, client care, legal, tax, accounting and record-keeping requirements.

Order and transaction records may be retained for up to six years where required for accounting, legal or tax purposes. Marketing data is kept until consent is withdrawn or the information is no longer required.

8. Your Rights

You may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of information in certain circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of information in a portable format where applicable.

To exercise your rights, please contact us using the details above.

9. Marketing

We will only send marketing communications where permitted by law. You can unsubscribe or change your preferences at any time by using the unsubscribe link in an email or contacting us.

10. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

11. Complaints

If you have concerns about how we use personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

Last updated: June 2026