1. Our 30-Day House Returns Policy

In addition to your statutory cancellation rights, we accept eligible change-of-mind returns made within 30 days of delivery, subject to the exclusions and condition requirements below. This voluntary policy does not affect your statutory rights.

2. Cancelling an Online Purchase

If you change your mind about an eligible purchase made through our website, you have 14 days from the day you receive your order to tell us that you wish to cancel.

After notifying us, you have a further 14 days to return the item.

To arrange a return, please contact our Client Care team with your order number. Return instructions will then be provided.

3. Returning Your Item

Returned pieces must be carefully packaged and sent back in the condition in which they were received, together with any boxes, certificates or other items supplied with them.

You may examine a piece as you reasonably would in a shop. We may make an appropriate deduction from the refund if handling beyond this has reduced its value.

Please do not return valuable items without first contacting us. We strongly recommend using an appropriately insured and trackable delivery service.

4. Return Costs

For a change-of-mind return, the cost and responsibility for returning the item rests with the customer.

If an item is faulty, damaged in transit, incorrectly supplied or materially different from its description, please contact us before returning it. Where we are responsible for the return, we will cover reasonable return costs.

5. Refunds

Refunds will be made to the original payment method.

We will process an eligible refund without undue delay and no later than 14 days after receiving the returned item or satisfactory evidence that it has been sent back.

Where an entire order is cancelled, any standard outbound delivery charge paid by the customer will also be refunded. If an enhanced or expedited delivery service was selected, only the equivalent cost of standard delivery is refundable.

6. Personalised and Bespoke Pieces

Pieces made to the customer’s specifications or clearly personalised cannot ordinarily be returned simply because the customer has changed their mind.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or materially misdescribed.

7. Antique and Vintage Pieces

Many pieces offered through the Vault are antique or vintage and will naturally display characteristics consistent with their age and history.

Condition, wear, restoration, alteration and other material characteristics will be described and photographed as accurately as reasonably possible. Disclosed characteristics do not constitute faults merely because the piece is not in new condition.

8. Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights.

9. Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible contract.

To: Barry Roberts trading as Sampson Mordan & Co.®, PO Box 458, Beckenham, Kent BR3 9FN, United Kingdom.
Email: info@roberts-and-co.com

I give notice that I cancel my contract for the sale of the following goods: ____________________
Ordered on / received on: ____________________
Name of customer: ____________________
Address of customer: ____________________
Signature of customer (only if submitted on paper): ____________________
Date: ____________________